How to fix your pissed off fanbase

THIS POST IS IN UPDATE TO AN EARLIER POST MADE HERE.

Earlier today, one of my favorite bands, Creed, announced their new “official fan club” – I checked it out and was instantly furious. Their tour date listings, Discography, “Purchase Ticket” feature, and EVERY SINGLE LINK OF THE WEBSITE, had been “locked out” behind a 25 dollar membership wall. Now, call me crazy, but I have no plans to spend 25 dollars on a website to see tour dates or buy concert tickets.

An angry (very, very, very) blog post followed. I contacted the company that manages the fan site via email, and spoke with “Eddie” – who, after a bit of discussion, understood my points.

After a series of 22 back and forth emails, the website has now been “opened” more or less. Their tour dates, the ability to buy tickets, the update blog, and their discography are now open to the public and “general fan base” – as it should be. The “Exclusives” such as the Media Content, Forums, and “Blog” posted by Creed are all still behind the locked wall – where one could argue they belong.

I was pleasantly pleased that my feedback and criticism was met with a company that had the band fans in their best interest. In this age, with the current economic state (and the state of the music industry) the last thing you want is to be “locking out” things like tour dates, and charging a fee to view such content.

I will happily pay such a fee to view “premium” content, behind the scenes footage, forums, and other features. It was the way I felt like fans were being “shut out entirely” for not paying the fee.

In my email exchanges, I compared fansites to porn sites, movie trailers, and consumer goods. Previews, Samples, Try before you buy, and return policies are all common in those industries. Who would blindly buy a 25 dollar subscription to an adult site without knowing what the model even looked like? By “opening up” parts of their site, instead of totally locking it down, fans still can access the site and not feel “shut out” if they are unwilling to pay the membership fee to join the “Official fan club”.

“Eddie” has told me he will look into a video or sample clip of these “Fan Forums” and the other exclusive content.I was told there are 10 hours of behind the scenes videos and interviews with the band – well worth paying for. However, from their previously totally locked out website, how was I to know that?

Now, if you excuse me, I need to download and watch my hours and hours of…. music.

How to piss the f*ck out of your fanbase

I can be defined many ways, but one of them is music addict. I need to have Music playing at all times. I have premium subscriptions to Last.fm, Rhapsody, and have over 3,000 songs in my library – creedsuckingand ive paid for every damn one of them. I still buy CDs, and I support my favorite artists…. to an extent.

10 Minutes ago, one of my favorite all time artists, Creed, sent out a tweet from their “official twitter account” that they are launching a NEW FAN CLUB! Well, I was simply ecstatic, I clicked the link and checked out the page. I check out the links in the navigation, and right away I click on “Tour” to learn more about Creed’s upcoming tour dates.

This is what I saw:

creedsubscribepage

25 bucks to join their “community”, just to see their tour dates. Well, screw that, Ill look up tour dates somewhere else. Lets look at “News” ….opps, needs a subscription. Uhm, how about media? blogs? forums? Nope, nope nope. The only thing I can see is their Shop.

Way to piss on your loyal fan base. Charge me twenty five bucks, MORE THAN AN ALBUM, to see your TOUR DATES? I can understand “Exclusive Content” such as what you listed above. But nothing on this site is EXCLUSIVE at all…. just to USE THE SITE, there is a fee I need to pay! You are pissing on your loyal fan base by charging us for basic things like tour dates. Just a day ago, I heard about Creed’s new tour and was excited to go. I texted my fellow Creed fans about pooling money, and twittered my excitement. And now, you pull shit like this, with the balls to charge me 25 bucks to view tour dates, view the Creed discography, or do anything else on your site. What, exactly, is your reason to charge to VIEW TOUR DATES? THATS PROMOTION RIGHT THERE!

Ah, well it does have the 5 most upcoming tour dates listed on their homepage. And a link to buy tickets! ..oops, wait, cant buy tickets BECAUSE I AM NOT A FAN CLUB MEMBER!

I will no longer be attending any of the dates on your upcoming tour, nor purchasing any further Creed music. I feel I have been stabbed in the back by this band.

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UPDATE 4:53PM: I am exchanging email with the company that owns the fansite. His offical responce:

I think it’s silly. We just shot 10 hours of video for webasodes, meet and greets kick off Monday and we are rolling in all kinds of other stuff including a point only store (earn points for using the site) fly away contests and more. Find me a better built fan club.

If you don’t like it then don’t join, it’s not for everyone.

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UPDATE 5:06PM: The person I was speaking with is taxing off on the runway and needed to go, however I sent this message to clearly explain my points. At least someone is listening to me and understands the issue.

I understand the whole site is a lockout, I noticed that. What im saying is why not allow everyone to view things like the tour dates and whatnot… it seems crazy to lock out an entire fansite.
Free vs. Premium memberships are very successful with websites such as Flickr, Photobucket, Last.fm etc etc etc
You pay, you get more.
Im just saying something like tour dates is not something you should be charging people to see. It makes me feel like the music industry, already penny pinching consumers left and right for music, is trying to squeeze even more money out of their basic fans.
A good fan, regardless, would pay for a GOOD fan site. Ex, your forum. I have seen plenty of fan sites that have high quality forums with thousands of posts. That is worth paying for.
But by fully locking out the site, you are blindly asking me to pay 25 bucks and I have no idea what I will get.

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UPDATE, 11:22PM – The site has now been opened to the public in areas that I complained about. (Tour dates, Discography, etc) I have also written a revised blog posting.

Clone, Innovate, Dominate.

Those are the 3 steps to launching a successful web2.0 app or website. Step 1, take an already existing idea. Step 2, Add new features. Step 3, do everything else better.

Mafia Wars/Mob Wars/Mobsters are now in copyright/Intellectual Property lawsuits against each other.

What this brings to light is each company trying to dissolve the other so they can be the one “big” mob style game. With 3 games with almost the same feature set and goals, they need to have a constant struggle to be the one users prefer. In the world of the Internet, If you do it better, you win. Take the big rise of search engines: Google did it the best, they dominated. Take webmail: Gmail came out, it did everything that hotmail and yahoo did, but it added new features, and did everything else better. Facebook, same story. It made myspace’s clutter look neat and tidy, and it continues to innovate and add new features, while Myspace now sags behind. The trick of the game is to keep making improvements. Bigger, better,  faster. (stronger) Innovation can go wrong as well, for example, FunWall/SuperWall -> Improve on facebook’s own wall. (Both of these apps have basically failed to exist in their original form anymore after the new profile update)

If you know of a way to make something better, you have an idea waiting to be profited from. Because lets face it, almost anything that will ever become a facebook app, or website for that matter, has “been done” -> All that needs to happen now is the continual improvement process. It is challenge, the need to compete, the drive to be the best, that will cause innovation in the world. Keep giving the masses what they want: just do it better than you did the day before. Much as a department store gauges customer satisfaction, web developers writing scripts or apps should have a metric to judge how well they satisfy the need of the users.

Competition is always a good thing. It keeps us moving forward. If there was only one forum system forever, we would all be stuck with that and whatever was invented for it. Thankfully, we have phpBB, IPB, vBulliten, and a host of others. With IPB and vB neck and neck competing with each other, they both continually improve on design and feature set. Facebook / Myspace also sees this, and that is where it shows that Myspace is lacking in the site management department. They saw how Facebook launched Apps, they saw all the problems Facebook had, and when they launched their platform it STILL did not do as well as FB.

Clone something (website or idea) out there. Innovate new features. Dominate the competition.

Authors Note: Yes, I wrote this at 2AM. Silly me. Follow me on twitter @Collin1000 for more random ramblings.

Twitter is making money. So shut up.

sponsoreddefsQuick little blog post/vent here. I dont understand what it is with all the media that always writes about how twitter still has not figured out how to make any money. This was the same deal with google, way back when. Noone knew how to monetize search. Then google did little text ads and they got rich.

Well, twitter is doing the same thing. Yeah. Sponsored Definitions AKA tiny little text ads. So now the media can stop the obsession it as over how twitter will make money, and they can stop asking “How does twitter plan to make money” in every single interview they run. It is clear that the guys are making some money now. Good for them. Twitter rocks.

As usual, the people with sharp eyes have set the net off in a firestorm of… tweets… about the issue. And a majority of them really just do not care, besides the “OMG TWITTER HAS ADS JUST LIKE THE REST OF THE INTERNET” deal. What it all comes down to is after years of everyone trying to guess how they will make money, the found a way. And it is not at all obtrusive. I actually want to pat twitter on the back for the way they are putting the ads on the site. First of all, they are twitter related ads that they run. 2nd of all, they wont be putting ads in our tweets or text messages any time soon. So I think this is a great way to go. Yay Twitter!

Twitter is calling it “Sponsored definition” for text based ads in their “definitions” section now. Cool, if helps service[...] -highdefdiscnews

#twitter #breaking Twitter has got ads!!! http://bit.ly/tM7qn (plz RT) -monikkinom

(My two cents: I would not at all be surprised if they added a “Pro” version to twitter, much like Vimeo and Photobucket)

Follow me @Collin1000

New Service: TwitChat

Have you ever been twittering with someone only to begin a long discussion, often finding that you need to move to a DM? Then finding that DMs are too slow or (oh no!) you cant fit things in that short limit? Or, need to tweet with many people at once? TwitChat is a new web service intended for use on mobile phones with twitter. It is the most basic, bare bones chatroom. Check it out for yourself! More upgrades are headed for it in the next few days, including an auto post to twitter, twitter login auth, and anything else I can think up. For now, here is the link to check it out.

http://collin1000.com/twitchat2/

Feedback is welcome either here in the comments, or tweet me @Collin1000

The problem with Twitter

At last, I have found the problem with twitter!

problemwithtwitter

…I am still, however, working on the FIX to this pandemic.