Collecting feedback from your users is critical. It helps you know what they want, what they do not want, where to improve, and where to keep the same.
As any 5th grader can tell you, it is very easy to skew your data based on who you ask. Just today, facebook has begun asking users to rate apps when they uninstall them. Besides the fact that app uninstalls are broken as it is right now, the greater picture is that no user would uninstall an app they would rate 5 stars. Asking users to rate something when they remove or block it is, essentially, like standing outside the RNC and asking people who they will vote for. Again, it does not take a rocket scientist to figure that one out. Not only does this feature make NO sense, and is making the Reviews app more useless than it was to begin with, but it is BROKEN! If a developer had looked at this feature but once before pushing it live they could have spotted this. Many moons ago, when I was first starting out making websites, I used to edit my live site because, well, it was the only site I had. Then I realized that other people on my website could see all my screwups too. So Facebook, who is slowly becoming known for pushing bugs out without even the slightest of bug testing, did not surprise me when it entirely broke application installs.
UPDATE: According to AllFacebook, the emails are now being sent on a delay…. Well, I have been waiting for over 2 hours for my email and still have not got it. And if the emails are on a delay, that begs the question…. who is going to wait 2 hours to install an app? After 5 minutes past I lost my interest. And my facebook account is WELL verified. I verified my email on signup, I verified my mobile phone, and I verified my developers account… long, long ago. So why the hell am I still being pestered? What good does verifing an app install even do?

1 Comment
at 9:49 am - 7th April 2009 Permalink
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